ISO 20000 Lead Auditor & Implementer (IT Service Management)

Online classroom training for courses is conducted via live streaming by a certified trainer with over 15 years of work experience. The class is attended by a global audience to enrich your learning experience.

Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

All of our highly qualified trainers are TOGAF 9 certified with more than 14 years of experience in implementing TOGAF framework.

All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain. Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating continue to train for us.

Yes, the course fee is inclusive of the examination fee.

Exam prices are governed by the certification body and can change. Price changes are typically announced at the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Edywood.

The tools you’ll need to attend training are:

• Windows: Windows XP SP3 or higher
• Mac: OSX 10.6 or higher
• Internet speed: Preferably 512 Kbps or higher
• Headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

Online Classroom:

• Attend one complete batch.
• Complete one simulation test with a minimum score of 60%.

Online Self learning:

• Complete 85% of the course.
• Complete one simulation test with a minimum score of 60%.

For assistance in scheduling your exam, reach us through our email or contact sales consultant via call. Our EdyWood team will help you

Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to EdyWood.

Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. EdyWood does not own the voucher policies and cost.

After successful completion of the training, you will be awarded the course completion certificate. Once you clear the exam you will then receive the certification from The Open Group.

Contact us using the form on the right of any page on the EdyWood website, or Call us. Our customer service representatives can provide you with more details.